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My Account
1. Do I need an account to place an order?Yes, you can checkout as a user. However, creating an account helps you track orders, save addresses, and receive exclusive offers.
2. How do I reset my password?Go to the login page, click on “Forgot Password”, enter your registered email, and follow the instructions to reset it.
3. Can I update my personal details later?Yes, once logged in, you can update your name, email, phone number, and shipping addresses under “My Profile”.
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Orders & Purchases
1. How do I place an order?Browse products, add them to your cart, and complete the checkout process with your preferred payment method.
2. Can I modify my order after placing it?Orders can only be modified or canceled before dispatch. Please contact our support team quickly if you need changes.
3. Do you offer bulk or wholesale orders?Yes, we accept bulk orders. Please contact our sales team through the “Contact Us” page for customized pricing.
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Returns & Refunds
1. What is your return policy?Unopened and unused spice packs can be returned within 7 days of delivery. Perishable/opened items are not eligible.
2. How do I request a refund?Contact our support team with your order number and reason for return. Once approved, refunds are processed to your original payment method within 5–7 working days.
3. What if I received a damaged or wrong product?Please share photos of the package with us within 48 hours of delivery, and we’ll arrange a replacement or refund.
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Shipping & Tracking
1. How long will delivery take?Orders are usually shipped within 24–48 hours. Delivery takes 3–7 business days depending on your location.
2. How do I track my order?Once dispatched, you’ll receive a tracking link via email/SMS to monitor your package in real time.
3. Do you ship internationally?Yes, we ship to select countries. International shipping charges and delivery timelines will be shown at checkout.
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Fees & Billing
1. What payment methods do you accept?We accept credit/debit cards, net banking, UPI, and digital wallets. Cash on Delivery may be available in select regions.
2. Will I receive an invoice for my purchase?Yes, a digital invoice is emailed immediately after a successful order, and you can also download it from My Orders.
3. Are there any hidden charges?No, all charges including taxes and shipping fees are shown before checkout. You only pay the final amount displayed.
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Other Topic
1. Are your spices organic and authentic?Yes, we source our spices directly from trusted farms and suppliers, ensuring purity, freshness, and authenticity.
2. How should I store spices for maximum freshness?Store spices in airtight containers, away from moisture, heat, and direct sunlight to preserve flavor and aroma.
3. Do you offer gift packs or custom hampers?Yes, we provide beautifully packed spice gift boxes for festivals, corporate gifting, and special occasions.
